Purchases

TERMS AND CONDITIONS

Prices

All prices are calculated in UK Pounds with VAT where applicable at the current applicable rate. Currency exchange rates are automatically provided by the Paypal payment system.

Availability

We try to have stock of all the items on this site, but cannot guarantee this. Therefore, acknowledging receipt of your order does not constitute an acceptance of your offer to purchase an item. We will advise on receipt of your order if anything is out of stock.

Order/Payments

We use Paypal for our payment processing. Bank transfer is also an option if you contact us.

Delivery

We aim to dispatch within 14 days but please allow up to 28 days at busy times.

PRINTS

Prints are professionally packaged with conservation-grade materials and sent in larger than average, hard-wearing custom-made cardboard tubes that best protect your purchase. These are included in the delivery price and sent on a signed-for service.

Print delivery prices:

UK: £12
Europe: £18.00
Rest of the world: £22.50

ORIGINALS AND FRAMED PRINTS

Owing to the unique weights and dimensions of originals and framed pieces, shipping charges will be agreed with you separately and charged in a separate transaction. We will agree these with you before shipping, and charges will never exceed standard UPS rates. You also have the option to arrange your own shipping or collection if you prefer.

Extra postage and packing may be required for large shipments and this will be advised before dispatch. Please note that all shipments to outside the European Union may be subject to import duties and taxes, which are levied once a shipment reaches that country. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be.

Refund Policy

If for any reason you are not satisfied with your purchase, please email us within 7 days with your concerns and we will do our best to help. Return of items should be within 14 days of receipt, unused and in the original packaging (ie in a saleable condition) for an exchange or refund. We regret that post and packing costs cannot be refunded. For your protection, please send items Recorded Delivery only. This guarantee is in addition to your statutory rights. If products we deliver to you are not as ordered or are damaged, defective or of incorrect quantity, you should contact us by email within 7 days of receipt. We will replace the incorrect, damaged or defective products or make good the shortfall in quantity or, at our option, credit the price and delivery charges of those products to you. If you do not receive products ordered you should notify us within 28 days of the date of your order. We will deliver the products ordered or, at our option, credit the price and delivery charges of the non-delivered products to you, or if we have not accepted your order and have been unable to contact you, we will notify you of the reason for non-acceptance.

PRIVACY POLICY

We are committed to protecting your privacy. We do not sell or disclose customers’ personal details to anyone without their permission. We do not store your financial details. We only use information in accordance with the Data Protection Act 1998.

Customer Service Contact

Olivia Connelly Limited
Registered Office: 103 Brighton Road, Surrey, CR5 2NG
Contact Telephone: 07931 117911
Contact Email: enquiries@oliviaconnelly.com
No sales or marketing material will be accepted or responded to.

When you purchase a piece from us we will take note of your name, address, telephone number, email, what you purchased, payment method, and the purchase price. This is for accounting, certification and delivery purposes.

The information will be securely held for these purposes only and will not be shared with other organisations unless we are legally obliged to do so. We are obliged to keep these records for six years to comply with HMRC regulations.

During that period and beyond we will continue to include you on our digital mailing list to notify you of art fairs and events in which we will participate and promotion of artists whose work you have either collected or shown interest in, unless or until you have requested removal from that list either by using the Unsubscribe facility that is on all of our marketing emails or by emailing us at enquiries@oliviaconnelly.com to request removal.

If you wish to access, correct, update or request deletion of your personal information you can do so at any time by contacting us. You have the right to withdraw your consent at any time, and the right to complain to a data protection authority about our collection and use of your personal information.